Accessibility & Inclusion

At Coco Bay Resort we welcome all guests and will endeavour to provide a comfortable and relaxing holiday for everyone. Unfortunately though the design and layout of the townhouses provide some challenges for individuals with certain disabilities.

Restricted Mobility

All townhouses are two-storey with stairs. All bedrooms are located upstairs. Unfortunately the townhouses are not considered to be wheelchair-friendly.

However, we can accommodate guests with restricted mobility by:

  • Booking guests into units with fully carpeted, built-in stairs. The stairs all have handrails and we find built-in, carpeted stairs provide the safest, more secure footing for guests.
  • Booking guests into units with standing showers if bathtubs are an issue to climb into / out of. All townhouses have a complete bathroom downstairs that includes a toilet, sink and standing shower and some bathrooms upstairs also have standing showers.
  • Booking guests into units with direct access to the allocated undercover carpark.
  • Allocating larger townhouses to provide more space for equipment and arranging a single bed ensemble downstairs so a mobility-impaired guest does not even have to go upstairs to sleep.

If you would like to book a townhouse and you are mobility-impaired, please talk to us to find out if we can find an arrangement to suit your needs.

The resort grounds have concreted footpaths and grass (no stairs) and a level concreted surface in the pool area. The pool is lagoon-style with a graduated bottom (no stairs).

Assistance Dogs

We welcome all certified assistance dogs (or pups-in-training) to stay in any townhouse at Coco Bay Resort. Our large grassed area provides space for dogs to stretch and sniff, provided that they are on a lead. Doggy poo bags and food/water bowls can also be provided upon request.